AI replies and handoff
What Claude may say to your customers, and where buyers are sent.
AI replies
Off
No AI. You write every reply.
Draft for me
Claude drafts a reply when you click Draft with AI. You check and send.
Answer DMs for me
Claude answers direct messages on its own. Comments still wait for you. If you reply yourself, Claude stays out of that chat for 12 hours.
Brand facts
Claude answers only from these facts and your products (if you add any). Anything else, it says your team will confirm.
Handoff
Buyers get a button to chat with you here.
Saved replies
Answers your team sends often. Pick one in the inbox and it fills the reply box. {name} becomes the person's name.
Website chat
Paste this before
</body>on your website (Shopify: Online Store → Themes → Edit code → theme.liquid; WordPress: your theme's footer or a header/footer plugin). A chat bubble appears in your brand colour; messages land in the Inbox, and your keyword rules and AI replies answer there too.Zoho CRM
Connected. Every new lead is added to Zoho CRM as a Lead.